Terms and conditions

01 Acceptance of these terms

By creating an account, downloading the app, or using any part of the LostLo service, you agree to these terms and to our privacy policy. If you do not agree, please do not use LostLo.

We may update these terms as the service evolves. Material changes will be announced in the app or by email before they take effect, and the effective date above will be revised. Continuing to use LostLo after that date means you accept the revised terms.

02 What LostLo is, and what it is not

LostLo is a platform that lets people report lost and found items, and helps surface likely matches between those reports so that the two people involved can contact each other.

03 Eligibility

• You must be at least 13 years old, or older where your local law sets a higher minimum age for using an online service without parental consent.
• You must have the legal capacity to enter into this agreement.
• You must not be barred from using the service under any applicable law, and must not be a user we have previously removed for a breach of these terms.

04 Your account

• You agree to provide accurate registration information and to keep it current.
• You are responsible for keeping your password confidential and for all activity that occurs under your account.
• You must notify us promptly at support@lostlo.com if you suspect unauthorised access.
• One person may not operate multiple accounts to evade a restriction or to inflate activity.
• You may delete your account at any time. See the delete account page for the process and what happens to your data.

05 Acceptable use

LostLo depends on people acting decently. You agree not to:

• Post a false, misleading or deliberately incomplete report, or claim an item you know is not yours.
• Demand payment, a ransom or a fee as a condition of returning an item you found.
• Harass, threaten, defraud, stalk or impersonate any person.
• Use the platform to advertise, sell goods or services, or to distribute spam.
• Post content that is unlawful, hateful, obscene, or that infringes someone else's rights.
• Publish another person's private information, including identity document numbers, card numbers or a home address.
• Scrape, crawl, reverse engineer, or attempt to access the service through automated means or without authorisation.
• Interfere with the operation, security or integrity of the platform.
• Use LostLo to locate a person rather than an object, or for any purpose connected to surveillance or harm.

Breaching this section can result in removal of content, suspension, or permanent termination of your account without notice.

06 Listings and your content

You keep ownership of everything you post. By submitting content to LostLo, you grant us a worldwide, non exclusive, royalty free licence to host, store, reproduce, display and distribute that content for the sole purpose of operating and improving the service. This licence ends when you delete the content or your account, other than for copies held in routine backups pending deletion.

You confirm that you have the right to post the content you submit, and that it does not infringe anyone else's rights.

We may remove or restrict any listing that breaches these terms, is reported by other users, or appears to be fraudulent. We are not obliged to review content in advance, but we will act on credible reports.

07 Claims, verification and handovers

This is the part of the service where real world risk sits, so please read it carefully.

• Verification is the finder's decision. Before returning an item, the finder should ask for a detail that only the genuine owner could know. LostLo provides the messaging channel, not the judgement.
• Meet in public. Arrange handovers in a busy, well lit public place during daylight hours. Consider bringing someone with you. Never invite a stranger to your home or go to theirs.
• You accept the risk of meeting. LostLo does not perform background checks on users and does not supervise or attend handovers.
• Legal obligations still apply. In many places, found property must be reported to or handed to the police or an authorised body, particularly for identity documents, bank cards, weapons, controlled substances or items of significant value. Nothing in these terms replaces those obligations, and you are responsible for complying with the law where you are.
• Disputes are between users. If two people claim the same item, LostLo cannot adjudicate ownership. Where a dispute cannot be resolved, we may close the listing and recommend the parties involve the appropriate authorities.

08 Rewards and payments

LostLo is free to use and we take no commission. Any reward that an owner chooses to offer is a private arrangement between the two users. LostLo does not process, hold, guarantee or mediate such payments, and takes no responsibility for a reward that is promised and not paid.

Demanding payment as a condition of returning a found item is prohibited under section 05 and may also be unlawful in your jurisdiction.

09 AI generated content and matching

• Reference images generated from a written description are illustrative aids, not photographs of your actual property. They are labelled as generated within the app and must not be presented to another user as a genuine photo.
• Match suggestions are probabilistic. A high confidence score is not proof that two reports concern the same object, and a low score does not prove they do not.
• You remain solely responsible for verifying an item before handing it over or accepting it.
• You must not use the image generation feature to produce content that is unlawful, deceptive, or designed to support a false ownership claim.

10 Intellectual property

The LostLo name, logo, application, website, design, source code and all associated materials are owned by LostLo and protected by intellectual property law. These terms grant you a limited, personal, non transferable, revocable licence to use the app for its intended purpose.

You may not copy, modify, distribute, sell, lease or create derivative works from any part of the service, nor use our branding without written permission.

11 Disclaimers

The service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranty that:

• A lost item will be found, matched or returned.
• Any listing, description, photograph or user statement is accurate or truthful.
• Any other user is who they claim to be, or is acting in good faith.
• The service will be uninterrupted, error free, or free of security vulnerabilities.

Nothing in these terms excludes or limits any right you have under mandatory consumer protection law in your country.

12 Limitation of liability

To the maximum extent permitted by applicable law, LostLo and its operators, directors, employees and contractors will not be liable for:

• Loss, theft, damage or destruction of any item, whether or not it was listed on the platform.
• Any act, omission, misrepresentation or conduct of another user, online or in person.
• Any injury, loss or harm arising from a meeting or handover arranged through the service.
• Any indirect, incidental, special, consequential or punitive loss, including lost profits, data or goodwill.

Where liability cannot be excluded, our total aggregate liability to you for any claim connected with the service is limited to the greater of the amount you paid us in the twelve months preceding the claim, or fifty United States dollars.

You agree to indemnify LostLo against claims brought by third parties that arise from your content, your use of the service, or your breach of these terms.

13 Suspension and termination

You may stop using LostLo at any time and delete your account from within the app.

We may suspend or terminate your access, with or without notice, if you breach these terms, if your conduct puts other users at risk, if we are required to do so by law, or if we discontinue the service. We will give reasonable notice of a planned discontinuation where it is practical to do so.

Sections covering content licence for backups, intellectual property, disclaimers, limitation of liability and governing law survive termination.

14 Governing law and disputes

These terms are governed by the laws of the jurisdiction in which the LostLo operator is established, without regard to conflict of law principles. Where you are a consumer, you keep the benefit of any mandatory protections and the right to bring proceedings in the courts of your country of residence.

Before starting formal proceedings, we ask that you write to support@lostlo.com so we can try to resolve the matter directly. Most issues are settled far faster this way.

If any provision of these terms is found unenforceable, the remaining provisions stay in full effect.

15 Contact

Questions about these terms can be sent to support@lostlo.com. Privacy specific requests should go to privacy@lostlo.com.