Account management

Delete your LostLo account

You can remove your account and its associated data at any time, directly from inside the app. No email, no waiting on support, no form to chase. Here is exactly where it lives and exactly what happens next.

Takes about 30 seconds Handled entirely in app Permanent once confirmed
Where to find it
  1. Profile
  2. Settings
  3. Account Settings
  4. Delete Account
Step by step

How to delete your account

Follow these eight steps from inside the LostLo mobile app. If you are already signed in you can skip straight to step three.

  1. Open the app

    Launch LostLo on the device where your account is installed.

  2. Sign in to your account

    If you are not already logged in, sign in with the credentials you registered with. Deletion can only be performed by the account owner.

  3. Tap Profile in the bottom navigation

    The profile tab sits at the far right of the bottom navigation bar.

  4. Open Settings

    Settings is reached from within your profile screen.

  5. Under the Account section, tap Account Settings

    Scroll to the Account group inside Settings and select Account Settings.

  6. Select Delete Account

    This is the last option in the Account Settings screen and is marked in red.

  7. Review the information and confirm

    The app shows a summary of what will be removed. Read it, then confirm your decision to continue.

  8. Your account is permanently deleted

    Your account and its associated data are permanently deleted in accordance with our data retention policy.

This action cannot be undone

Once confirmed, your account cannot be restored and the same email address will need to register again from scratch. Any open lost or found reports you created are closed and removed from public search.

Cannot access the app?

If you have lost the device or can no longer sign in, write to support@lostlo.com from the email address registered to the account. We will verify ownership and process the deletion on your behalf, normally within 30 days.

Changed your mind about leaving?

You are welcome to keep your account and simply turn off notifications instead. Or write to us and tell us what is not working. We read every message.

Contact support Read the privacy policy